cg333 Terms and Conditions

1 Introduction and Acceptance

cg333 (hereinafter referred to as the "Platform", "we" or "us") operates an online gaming and cricket betting service for players in Bangladesh. These terms and conditions ("Terms") apply to every individual ("Member" or "User") who uses the Platform.

These Terms come into effect when you use our website, mobile version or any related services. If you disagree with any part of these Terms, please stop using the Platform.

cg333 is committed to ensuring a safe, fair and responsible gaming environment. Our goal is to provide every member with the highest quality of service and to establish ourselves as a trusted platform for players in Bangladesh.

1.1 Scope of Services

This platform includes online casino games (slots, table games, live casino), cricket and other sports betting, fishing games and other gaming products. The scope of services may change at any time.

2 Account Registration and Eligibility

The following conditions must be met at the time of registration to become a member of the Platform:

• The applicant must be at least 21 years of age.
• All information provided at the time of registration must be accurate, complete and up to date.
• Each individual may operate only one single account.
• Creating multiple accounts using the same device, IP address or payment method is prohibited.
• The member is solely responsible for keeping their account login credentials (username and password) confidential.

2.1 Identity Verification (KYC)

We may request documents to verify a member's identity at any time. This may include copies of a national identity card, birth registration certificate or passport. cg333 reserves the right to temporarily suspend withdrawals until identity verification is completed.

2.2 Account Security

If you suspect any unauthorised access to your account, you must notify our support team immediately. cg333 will not be held responsible for any misuse of the account.

3 Age Verification Policy

cg333 takes a strict stance against the use of the platform by minors (under 21 years of age). Proof of age documents may be requested at the time of registration or at any stage thereafter.

If a member creates an account by falsely declaring their age, their account will be immediately closed and all funds in the account may be forfeited.

4 Deposit and Withdrawal Policy

cg333 supports all major mobile banking services in Bangladesh. The table below provides key information on deposits and withdrawals:

4.1 Deposit Terms

Members must use a payment method registered in their own name. Use of third-party payment methods is prohibited. Once a deposit is successful, funds are generally credited to the account instantly. In the event of technical difficulties, please contact the support team.

4.2 Withdrawal Terms

Before submitting a withdrawal request, please ensure that:

• Identity verification (KYC) has been completed.
• The wagering requirements for any applicable bonus have been met.
• The withdrawal amount is at least ৳500.
• There is no active investigation on the account.

cg333 reserves the right to delay or suspend withdrawals in the case of suspicious transactions.

4.3 Anti-Money Laundering

cg333 strictly adheres to its anti-money laundering policy. If any member's transactions appear suspicious, we will be obligated to notify the relevant authorities. Depositing and withdrawing funds without participating in any casino games is strictly prohibited.

5 Bonuses and Promotions

cg333 offers various bonuses and promotional offers. Each offer has its own specific terms. Please read the relevant terms carefully before claiming any bonus.

5.1 Welcome Bonus

New members are eligible to receive a 200% bonus of up to ৳10,000 on their first deposit. The wagering requirement for this bonus is 10 times (10x) — meaning you must wager 10 times the bonus amount before making a withdrawal.

• The wagering requirements must be met within the specified time limit after the bonus is activated.
• A member is eligible to receive the welcome bonus only once.
• Claiming multiple welcome bonuses from the same household, device or IP address is prohibited.
• Bonus funds cannot be withdrawn directly until the wagering requirements have been met.

5.2 Regular Promotions

cg333 regularly offers reload bonuses, cashback offers and promotional offers for special occasions (Eid, Puja, BPL season, etc.). The terms of each promotion are detailed on its specific promotion page.

5.3 Bonus Abuse

If evidence is found of fraudulent use of our bonus system, cg333 reserves the right to cancel the bonus and associated winnings and to suspend the account.

6 VIP Program

cg333's VIP program has 5 tiers. The weekly cashback rate differs at each tier:

Progression through VIP tiers depends on a member's gaming activity and engagement with the platform. cg333 reserves the right to change VIP benefits and terms.

7 User Code of Conduct

All members on the cg333 platform must comply with the following code of conduct:

• Using disrespectful, threatening or abusive language towards other members or cg333 staff is prohibited.
• Any attempt to cheat, manipulate or influence the outcome of a game is prohibited.
• Playing games using bots, automated software or artificial intelligence is prohibited.
• Any form of collusion (coordinated cheating between multiple members) is prohibited.
• Exploiting any vulnerability or technical error in the platform is prohibited.

Violation of these rules may result in the account being suspended or permanently closed and associated winnings being forfeited.

8 Security and Privacy

cg333 uses SSL encryption technology to protect the personal and financial information of members. Our detailed privacy policy can be found on the Privacy Policy page.

8.1 Data Retention

Personal information provided at the time of registration will be used only for the purpose of providing services, verifying identity and fulfilling legal obligations. Information is not sold to third parties.

8.2 Cookies

Our website uses cookies to provide the best user experience. By continuing to use the site, you agree to our cookies policy.

9 Limitation of Liability

cg333 will not be held liable in the following circumstances:

• If a game is interrupted due to loss of internet connection or technical issues.
• If any loss occurs as a result of a software error by a third-party game provider.
• If account credentials are leaked due to the member's own negligence.
• If the service is temporarily unavailable due to unforeseen technical or server issues.
• External causes (natural disasters, legal directives, etc.) that are beyond the control of cg333.

cg333 is not responsible for financial losses resulting from gaming. Gaming is entirely based on personal choice and risk.

10 Account Suspension and Closure

cg333 reserves the right to suspend or close an account without prior notice for any of the following reasons:

• Breach of any clause of these Terms.
• Fraudulent activity or bonus abuse.
• False declaration of identity or age.
• Suspicion of money laundering.
• Guidance from legal authorities.

10.1 Voluntary Account Closure

Members may request account closure at any time via live chat or by emailing [email protected]. Please ensure any remaining funds are withdrawn before closing your account.

11 Dispute Resolution

For any dispute or complaint, please contact our support team first. We always strive for a fair and prompt resolution.

To submit a complaint:

• Live Chat: Instant support in Bengali, 24/7.
• Email: [email protected] (responses are usually provided within 24 hours).

For dispute resolution, our game logs and server records will be considered the definitive source of information.

12 Changes to Terms

cg333 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or through a notice on the platform.

Continued use of the platform after any changes will be considered automatic acceptance of the new terms. It is the member's own responsibility to review the terms and conditions regularly.

13 Responsible Gaming

cg333 believes that gaming is a recreational activity and should remain a source of enjoyment. We encourage our members to play responsibly.

13.1 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you may request a temporary or permanent self-exclusion. To learn more about this feature, visit our Responsible Gaming page.

13.2 Deposit Limits

Members can set daily, weekly, or monthly deposit limits on their account. This is an effective way to manage your budget. Contact the support team to set a limit.

13.3 Support Resources

Gaming addiction is a real problem. If you or someone close to you is struggling, please seek professional help. We support responsible gaming and our members' well-being is our highest priority.